In today's electronic world of computers, tablets, and smartphones, the lowly pen or pencil, by comparison, seems severely outclassed. It doesn't perform multiple functions or have a display for us to read the information it creates, transmits, or receives. Still, the pen or pencil is the one tool we can never afford to be without if we expect to meet people and be responsive to their needs - allowing us to suggest and provide solutions for them that will let them lead more comfortable lives in their home as they remain living in them.
Of course, something to write on - a piece of paper, a pad, the back of a business card, or even a scrap of paper, paper packaging, Post-It note or a piece of cardboard - is required to use the pen or pencil effectively. People have been known to write on the palms of their hands in a pinch, but that is unreliable because the information recorded can smear or disappear before it can be transferred to a more permanent record.
As we meet people in the course of our daily lives, regardless of where that is and whether we make the introductions or they are referred to us by others that we work with, we need to be able to record essential information about people we are meeting and have a way of reaching out to them again.
For people that express a need for a specific service or solution that we offer - after they learn what we do - we need to make a note of their needs and have their names and a phone number and email address to contact them again after this initial meeting.