Tuesday, October 25, 2016

"We Can't Be Everywhere, So We Need Help"

As involved in our community as we are and as connected with existing and potential clients as we attempt to be, we can't be everywhere nor be aware of all the needs that are present. We need help.

In order to provide the most effective services and solutions possible - whether we are aging-in-place consultants, health care professionals (such as occupational therapists, physical therapists, nurses, or case managers), contractors and remodelers, durable medical equipment suppliers, designers, architects, or other professional - we need to be in touch with people who need us.

Unfortunately, there is no directory or census that enumerates all of the people in a certain area that have the same type of illness, impairment, or need. If such a tool existed, it would be easy to come up with a plan of action - but then, our competitors could do this as well.

Therefore, we have to rely on our own observations and knowledge of what is going on around us - the physical needs of homes in our area as we see how they are aging and determine what general improvements seem to common to many of them. Of course, this is from what we see going on outside and what we hear from residents and others who know what is going on in the area about happenings inside various homes.

Since we may not have the opportunity to engage all of the people who can use our help or to have current knowledge on what needs to happen in many of the home where we can;t actually see the insides of them, we need our sources and resources to help us.   

We must identify and create an effective network of professionals who can help us remain informed about the area we want to serve. There are many places we can turn – including nonprofit agencies, government offices, trade contractors, inspectors, personal service providers, in-home repair services, in-home health service providers, and several others.

The point is that there are other several other professionals in our market (non-competitors) who are meeting with people in their homes or providing services in their homes where they are getting a first-hand look at what is going on inside those homes – observations that we generally don’t have the time or ability to gain for ourselves.

We need those extra sets of eyes and ears to engage people who can possibly use what we offer – to notice where issues exist, to discuss the subject with them, to bring our names into the conversation, and get permission to involve us in visiting with those individual potential clients to determine appropriate courses of action.

Creating strategic relationships with people who can help us identify where issues exist and also who can partner with us to create and implement solutions for those who need our assistance is how we can make inroads into our market area.

We can't be everywhere at once, and we can't see and know about everything that might be going on in our market that identifies or suggests a need that people have. This is why we rely on team members that we intentionally identify and ask to help us. We build a network that can help us serve the people who need services and solutions that we provide.


Steve HoffackerCAPS, C.E.A.C., MCSP, MIRM, is a licensed Certified Aging-In-Place Specialist instructor and best-selling author of universal design books. To learn about this and other programs for aging-in-place or universal design, visit stevehoffacker.com or call 561-685-5555.

Monday, October 24, 2016

"A Good Foundation Means More Than Just How The Home Is Built"

We know that homes need good, solid, proper foundations from which to allow the walls to rise out of the ground and stand to become as the places we live. While foundations can vary, there are some common styles of foundations for residential buildings (not counting larger apartment or condominium buildings) - crawl spaces built with stem walls, basements (precast concrete and poured-in-place), and concrete slabs on grade.

Some foundations - and the final grading against them that shapes the yards we see - provide easier access to the front door than others. Some require steps and some offer a more straight-in approach. Part of this is due to the foundation itself, but much of it has to do with the way the yard is contoured and finished before the original occupants move-in.

The quality of the eventually completed structure begins with the foundation. If it is constructed well, the builder sitting atop it will have a great beginning. It will have solid underpinnings from which to begin.

Once the home is completed, the foundation sitting underneath the visible building will continue to go on and serve the structure well. However, a home is more that its foundation, While it cannot remain standing for long without a good foundation, this is just one of the foundations that is important in a home.

Another type of foundation that is fundamental to effectively living in and using a home is the one that lies atop the floor system - concrete slab or sub-floor attached to the floor joists. This is what counts to many people and what can actually affect the occupants and visitors of a home.

When people step on or walk across a floor in their home, or one they are visiting, they need for it to remain solid and not give under the weight and pressure of their step or device (wheelchair or walker). Any give in the floor, other than a little cushion provided by some laminates and vinyl flooring, is cause for concern by the person doing the walking. This movement in what they expect will be a solid foundation on which to stand or step can create balance and equilibrium issues and concerns. Depending on how severe the floor compression is, a person can actually fall due to the shift in their balance.

People need to know that there is a solid foundation beneath them - not just from the way the home is built but the covering on top of that foundation also. They expect to have confidence in this.

Another area where people step in and about the home that they expect to be solid and to support them without question is at the entry and any patios or decks at the side or rear of the home. When people approach a home, they do not expect that the sidewalk will be anything other than solid and that any step to the front door will be similar - whether wooden or concrete. The same hold true for porches or stoops. As for concrete patios or wooden decks, they likewise expect them to be supportive of their standing, walking, or sitting.

A good foundation - whether supporting the house or supporting people as they move across it - is vital to the integrity and well being of a home and its occupants or visitors.

Steve HoffackerCAPS, C.E.A.C., MCSP, MIRM, is a licensed Certified Aging-In-Place Specialist instructor and best-selling author of universal design books. To learn about this and other programs for aging-in-place or universal design, visit stevehoffacker.com or call 561-685-5555.

Sunday, October 23, 2016

"Aging-In-Place Is Strictly Residential But Not Limited To Indoors"

While aging-in-place is a strategy for helping people throughout their lifetimes remain safe and viable in their homes, it is not confined to the living space within the walls of their home. To focus just on the interior is to miss the larger picture.

To be sure, safety, accessibility, visitability, security, comfort, and convenience all are vital and co-equal parts of our overall focus for analyzing and creating effective aging-in-place solutions, but there should be more to our approach.

People have to be safe in and on their yards, driveways, garages, carports, patios, porches, and sidewalks.

Getting from the street to the front door - or the reverse, going from the home to the street - needs to afford easy, safe, and comfortable access. The footing needs to be sound. Broken concrete, uneven surfaces, missing material, weeds and grass interrupting the pavement, rocks or other debris such as twigs and leaves, and encroaching bushes and flowers can all impact the safety and movement on and along walkways.

Homes that have severe elevation changes from the home to the street present many issues - some not easy or inexpensive to solve. People need to be able to leave their homes to be in their yard - for exercise, light yardwork and maintenance, and fresh air and sunshine. The challenge for many homes is creating a reverse type of visitability where the occupants can comfortably move from the front door (or back or side door) out into their yards and beyond without encountering obstacles.

Leaving the confines of the home and being in the yard or venturing down the sidewalk or side of the road a house or two away - even using a walker or wheelchair - is good exercise and good for the spirit. When people encounter their neighbors or just keep pace with what is going on around them, it keeps them better grounded and happier.

Some people love being able to garden, care for plants, or doing minor landscaping work - and some go in for much more strenuous activities. These necessarily need to occur in the yard (front or back) outside of the home.

There are those who like to work on the collections or work on woodworking or repair projects in their garage, basement, or shed. While some of these areas may technically be part of the dwelling, many people must go to another structure for them. Either way, it is a destination away from the normal living space.

For those so inclined, leaving home to walk, jog, walk their dog, ride a bike, rollerblade, or ice skate in the winter, gets them outdoors and away from home. Even raking or bagging leaves is an outdoor activity that is done in the yard but outside of the home. Putting the trash or recycling out for collection is an activity that is done outside - whether on the driveway or at the street.

Some people may have a pool, hot tub, or spa on their patio, deck, or in the backyard. This is certainly an out-of-the-home pursuit.

Thus, there are many things that we (ourselves and as aging-in-place professionals) need to do - and that we should do - to help us and others use their homes well as they age (regardless of their current age or ability. Aging-in-place strategies are both an indoor and outside focus around someone's living space.


Steve HoffackerCAPS, C.E.A.C., MCSP, MIRM, is a licensed Certified Aging-In-Place Specialist instructor and best-selling author of universal design books. To learn about this and other programs for aging-in-place or universal design, visit stevehoffacker.com or call 561-685-5555.

Saturday, October 22, 2016

"Aging-In-Place Is A Fine Description As It Is"

The idea of aging-in-place goes back at least to the middle part of the last century, and likely earlier than that. However, the formal acknowledgement of and focus on creating ways for people to live successfully and effectively in their homes is a fairly recent development.

Still, the idea of aging-in-place - at least by that term - is unsettling to many people. At first, it seems, at least from a marketing perspective if nothing more, that we could have a name for this movement that just sounded better. Putting the name 'aging' in the title just sounds a little strong.

Back in 2006 when first hearing about the CAPS program and beginning to teach it, the phrase "aging-in-place" didn't sit well with a lot of people that were taking the CAPS coursework. They just didn't like the idea of "aging" and referring to it so prominently. They wanted a softer term. There definitely was pushback.

But what is a better term? Accessibility is a softer term that generally describes aging-in-place - but not as well as it should. There are other issues such as safety, comfort, and convenience. There may not be a better term to use, so let's stick with 'aging' for now.

Two recent attempt - and there may be additional ones as well - to relabel the aging in place market and remove the aging tag are "living in place" and "thriving in place' - not bad but not exactly where the market is.

Nevertheless, there is no reason to view the concept of aging-in-place as anything less than the positive strategy it is. We should not even consider the possibility that the word aging is a word that people don't like hearing. We all are aging. It's a fact of life. The idea that we can do something to help people deal with it effectively is great.

It's not limited to any particular geography or part of the world either. This concept has really caught on so jump in and use your specialty (for instance remodeling, OT, design, or consulting) to help create effective solutions for people.

For those who have earned the CAPS designation, proudly refer to it and use it on websites and other marketing.

While living in place, thriving in place, and similar rewords and paraphrases of the aging-in-place term denote some semantic variances, we are actually aging as we are living in place - irrespective of our age, ability, or type of dwelling we have. As for the idea of thriving - many people are, yet many are not. There are coping and getting by. That does not lessen their efforts even though they may not be succeeding as well as others are.

There does not seem to be any real advantage to be gained - except possibly softening the idea of aging - in ignoring the aging aspect of what people are doing by remaining in their homes and we are doing by trying to help and work with them in this endeavor - by rebranding it as something that maybe doesn't apply to everyone as they are growing older. Aging-in-place seems to be OK as a term and concept so we should go right on ahead and keep using it.


Steve HoffackerCAPS, C.E.A.C., MCSP, MIRM, is a licensed Certified Aging-In-Place Specialist instructor and best-selling author of universal design books. To learn about this and other programs for aging-in-place or universal design, visit stevehoffacker.com or call 561-685-5555.

Friday, October 21, 2016

"Online Communication Has Its Limits"

Communication has changed dramatically in the past century, but we don't have to look back more than a few years to notice great strides in the way we reach out and connect with each other. At one time (when this country was in its infancy) it took weeks for a letter to cross the Atlantic by ship between Europe and the US. In the 19th century there was the stagecoach and pony express before we got cross country mail service down to about a week. People communicated by letter at that time. There were no telephones.

Now we can text and send messages to each other instantaneously. Nevertheless, as good as texting, email, instant messaging, hangouts, Facetime, social media, and other forms of rapid and immediate contact might be, there are many people who don't participate in this form of communication. For them, it's as if these methods didn't even exist. We need to take this into account when we reach out to people and make sure the method fits the recipient.

Many seniors - especially the most senior among that group - didn't grow up with computers the way most everyone else in the country did. They may still be a little distrustful of them, and there's a chance they don't even own one. Emailing as a option is out. Some in the group don't own smartphones either - just a basic cell phone.

In dealing with this older group, or anyone else who does not use the computer and options associated with it such as emailing, we must be willing to accept that other means need to be used. They still appreciate reading a letter, and they like to get their news the traditional way in the form of the printed newspaper.

For others, a text or email is fine. They appreciate the immediacy of such communication, and they generally respond in kind. One thing that may be absent with the younger group - people who really prefer to communicate by texting - is the ability or willingness to talk by telephone.

Most Boomers grew up with telephones, and the convenient way to reach people has generally been by phone. They use phones for their business (or did, those who are retired), and they use them personally. Many prefer phone conversations to the less personal and less connected form of talking with someone by email or text.

All this said, we just need to be careful that we are reaching the audience we intend to target. For instance, while many us of enjoy using social media, there are many people who don't. Posting information about what we do on social sites that our clients and customers - and potential ones - don't see or read (or even know that much about) doesn't help us reach them. We can still post about what we do and what we like on such sites, we just won't be reaching the people we need to be aware of our message.

When we prepare our messages just for people to see and notice online, we may be overlooking or ignoring a substantial part of our ultimate audience. If we knew that almost everyone that we are going to be working with prefers email and texting, likes reading blogs, and enjoys receiving emails, we could us this to grow our businesses. When a senior segment of the marketplace comprises part of our market, we just can't ignore their needs and interests by publishing electronically and not reaching them through more traditional ways.


Steve HoffackerCAPS, C.E.A.C., MCSP, MIRM, is a licensed Certified Aging-In-Place Specialist instructor and best-selling author of universal design books. To learn about this and other programs for aging-in-place or universal design, visit stevehoffacker.com or call 561-685-5555.

Thursday, October 20, 2016

"Let's Not Have Fall Apply To Us Or Anyone We Know"

Fall is a beautiful time of year. After a long and hot summer, it's great to get the cooler air, nice breezes, and a beautiful display of color from the trees before they shed their leaves for the year. Did someone say football?

Technically this season is known as autumn, but most of us also know it as fall. The leaves are falling from the trees - probably where we get the name for the season.

As the leaves are dropping and blowing about, we want to make sure that we are among what is falling - us, our loved one, people we know, and our clients. Falls are so prevalent - especially as we age - and they potentially are very dangerous. Falls in the home, notably in the bathroom, are a leading cause of death and serious injury among older people.

Our homes are supposed to be a safe haven for us, yet falls make it unsafe and potentially deadly. No one wants this to be the case, so we must do all that we can to help minimize and eliminate conditions that lead to falls throughout the home - and especially in the bath and shower area.

We have the ability to help people assess and evaluate their homes for safety issues and to devise a plan of action to rectify any situations that exist. In the bath, wet areas on the floor and in the bath and shower can create very slippery conditions. A strategically placed vertical grab or assist bar near the entrance to the tub or shower can provide a steady support for anyone as they enter or leave the bathing area.

In a similar way, the integrated grab bar - available from several manufacturers and suppliers - combines a well-designed grab bar with commonly seen and used items in the bath and shower that would be used by people for support even if they weren't specially designed to assist them. Items such as shelves, soap dishes, toilet paper holders, and towel bars might be used for support anyway so it's great when they are designed and built to serve in this capacity. We just need to make sure we have them installed for people so they can work when the lighter duty products that are not so designed might fail.

Bathmats and other loose rugs in the bath and elsewhere in the home are another reason why people fall. They slip on these items as they step or walk on them and the rugs slide on the floor. Tripping over or stumbling against the edge of a throw rug, bath mat, or small mat in front of the sink (kitchen or bath) are safety concerns also.

Walking on carpeting - even that which is attached to flooring underneath it fairly well - can cause people to stumble and fall as they slip, loose their balance, or have the carpeting grab hold of their shoe or footwear. When there is an uneven transition between two types of flooring - from carpeting to tile or hardwood or between hardwood and tile - a person might stumble over the change and loose their balance or fall.

Using ladders or step stools and over-reaching for items on high shelves are other reasons that people can fall - as is getting up too quickly from a seated position. Inspecting people's homes and then making as many safety corrections as we can is a great way to improve safety - so is alerting them to some of the more common ways that people are injured in their homes from slipping, tripping, or falling.


Steve HoffackerCAPS, C.E.A.C., MCSP, MIRM, is a licensed Certified Aging-In-Place Specialist instructor and best-selling author of universal design books. To learn about this and other programs for aging-in-place or universal design, visit stevehoffacker.com or call 561-685-5555.

Wednesday, October 19, 2016

"Our First Concept or Solution May Not Be The Best One"

When we set an appointment and meet with a potential client to help them analyze and assess their living space to make it safer, friendlier, and more accessible for their current and projected needs, we may have an initial impression of how we want to approach suggesting the changes - based on our experience and similar situations we have worked with in the past. Nevertheless, the first idea or solution we come up isn't always the one we'll eventually use.

We could arrive at the best choice right off. Then again, we may think through it and discover ways why it won't work or can be done better. The important thing is that it be an effective solution to meet the expressed and perceived needs of the client and that it fall within budgetary parameters.

We might survey a room, floor space, accessways, and exterior design treatments and form an opinion as to how we want to proceed. However, further study and examination of the space and existing construction may lead us in a different direction or have us pursue a better solution.

Sometimes something that we come up with seems reasonable at first, but we find that it comes up short or can be more difficult or expensive to implement than a different solution. Therefore we need a different, better idea.

Evaluation is important. We need to run through various scenarios and look for ways that the original idea may not be the best solution. We would take into account the physical needs of our clients, the physical condition and construction techniques of the home itself, the age of the fixtures and features in the room (bathroom, kitchen, built-ins, flooring, and lighting, for instance), and how severely the space needs to be modified to accommodate current needs.

After reviewing and assessing the various factors that we are observing, we would then be in a position to arrive at a more appropriate measure. This still may not be the final solution that is recommended to the client. It could still undergo some revision, but this creates a place to focus the discussion.

We don't want to automatically toss out the first thing that comes to mind - it might be the one we end up recommending. Just like changing an answer on a test. Often, our first idea is the best - not always, but quite often. Just as we don't want to hastily arrive at a suggested solution because it was our first idea (and it may be similar to approaches we have use in settings like this before), we don't want to just run with it either - until it is thought through and evaluated completely.

We just need to remember that we should be responsive to our client's needs and concerns while being true to good design concepts. They are mutually exclusive. They can coincide quite well. While our first idea or consideration may seem what will work in the space and look good, it may be at odds with what the client is looking for, what they need, what they are willing to pay for, and what they are wanting us to do. This means a compromise or adjustment of our original idea to align better with what works for the client and still provides a food design solution for the space.


Steve HoffackerCAPS, C.E.A.C., MCSP, MIRM, is a licensed Certified Aging-In-Place Specialist instructor and best-selling author of universal design books. To learn about this and other programs for aging-in-place or universal design, visit stevehoffacker.com or call 561-685-5555.

Tuesday, October 18, 2016

"We Don't Have To Do All Of The Work By Ourselves"

We all have certain talents and abilities that we can use to work with our aging-in-place clients, but we don't always need to do everything alone or by ourselves. We have the ability to seek out, attract, and enlist the help of other capable individuals and providers.

Sometimes we might be able to do a home assessment or a simple repair or installation (depending on the nature of our business and what we typically offer) without assistance, but often there are going to be areas that we want or need to be involved in where we simply are not qualified or licensed to do the work the clients require. Therefore, we necessarily need to ask for and get help in the form of some type of collaboration and strategic partnership.

On our own, we might be able to find the job and get the process started with a client, but more than likely, we are going to need help finishing it from some of our professional colleagues and strategic partners. Creating a strategic alliance with remodelers, occupational or physical therapists, designers, durable medical equipment consultants, and others advisors - anything that we are not trained or licensed to provide - is an effective way to maximize market reach, extend solution delivery, and create effectiveness. In fact, it's how we sell, design, and implement our aging-in-place services and solutions.

Strategic partners or alliances are temporary bonds that we form with other professionals and the trades for a particular project or type of service that we want to offer. We create them between ourselves and two or more other independent providers or companies. This way each one complements the services and expertise of the other, and the client is the beneficiary. With aging-in-place services, these bonds can be more long-term as long as all of the participants are happy with the other's performance and abilities.

We can add and combine as many collaborators and strategic partners as necessary for a project, and the number of individual participants can adjust up or down by the specific project - depending on where it is, what it entails, and what needs to be provided by various team members to make it a successful venture. Generally, having more than one provider in any given role is a good idea to accommodate people being busy or distances that are too far away for convenient travel.

The important part is to always be looking for individuals or companies that we can partner with - just once for something unusual special or on an on-going basis for what we typically look for as part of our business model - to broaden what we offer the marketplace and make our services more valuable and complete.

The strategic partnerships or alliances exist on a project-by-project basis and do not bind or align the companies to each other except through the terms of the working agreement they create for specific projects. Otherwise, everyone is free to pursue business on their own or with other strategic partners. Nevertheless, this create a very effective delivery system that serves all of the participants and especially the client base.


Steve HoffackerCAPS, MCSP, MIRM, is a licensed Certified Aging-In-Place Specialist instructor and best-selling author of universal design books. To learn about this and other programs for aging-in-place or universal design, visit stevehoffacker.com or call 561-685-5555.

Monday, October 17, 2016

"Making The Giveaway Connect With What We Do And Provide Value"

When we do a sales presentation, a tabletop display, or a booth at a home show, clinic, or trade show - and we want people to leave with a tangible reminder of their time spent interacting or speaking with us - the takeaway, giveaway, or leave-behind that we provide should have some lasting value.

A piece of candy, a chocolate chip cookie, or bottle of water - while appreciated at the time - is quickly consumed and forgotten. The same for pens which typically don't even work. Nerf footballs and similar items are fun but don't really parallel what we do as a business. There needs to be a stronger connection and tie-in.

Part of the decision about what item - if any - to use as a reminder takeaway is the safety of that item. Now that we have fairly stringent regulations on what we can carry on board a plane, the items that are used as takeaways or leave-behinds must be suitable for people to travel with - not just to be used by people driving to or from an event.

Small screwdriver sets - while attractive and nice to get as a takeaway - are totally impractical and a waste of money for the company dispensing them - not to mention showing a lack of care about people being able to use those items.

So, instead of having a nice takeaway, some vendors are actually hurting themselves by what they are handing out. Let's think it through before deciding on merchandise to pass out as a reminder of their visit with us.

Primarily, the items that we select to pass out should have some value to the people receiving them and remind them about us in a positive way. Ideally, it is something that will last longer than the moment and provide continuing reminders of us and our message.

Some good examples that come to mind that are inexpensive to purchase (depending on the quantity ordered) include flash drives, USB booster power units, hand sanitizer in an imprinted holder, key chain levels, magnifiers, and vitamin/pill boxes. The flash drives don't need to be huge storage devices, but they can be imprinted with our message and even include a commercial on the drive for people to play when they insert the drive into their device.

If we are trying to engage seniors, the items we have for them to take with them should be easy to hold and use and should be large enough for them to see.

It does us no good if people take what we want them to use to remember us and discard them after they walk away from us or soon thereafter because they decide they don't like the item, that it really isn't that useful to them, or that it doesn't work after they give it a quick test.
The reason that we would want to provide items for people to take with them is for the residual reminder of us and what we offer. If they items are not retained or used after someone receives it and leaves our presence, then we failed in what we offered. They should enjoy using the item and be reminded of us each time they see, use, or hold it. That's why we should give away something useful and something that is appropriate for the nature of our business.


Steve HoffackerCAPS, MCSP, MIRM, is a licensed Certified Aging-In-Place Specialist instructor and best-selling author of universal design books. To learn about this and other programs for aging-in-place or universal design, visit stevehoffacker.com or call 561-685-5555.

Sunday, October 16, 2016

"There Are As Many Aging-In-Place Solutions As There Are Clients"

There are similar types of aging-in-place solutions that we offer and that we see being used because there are similar types of needs, but from there it digresses. There simply can't - and shouldn't - be identical solutions that we (or anyone else that we respect) provide. We can't have a menu of just a few solutions for clients to pick from and then have us install them. It's not that simple - far from it.

Take two neighbors that live in relatively identical homes - both built by the same company and finished at approximately the same time. The exteriors may or may not be the same, but the interiors are in terms of floor plan layout. There the similarity stops. The paint color will be different in each (unless the walls have never been touched since the day of move-in), the features that each may have added over the years will reflect their individual personality, the original flooring choices as well as any updates to those will distinguish the two homes, and personal decorating and furnishing choices will differentiate the two homes from each other. Plus, neither neighbor may be the original owner of the home.

If two neighbors living in essentially identical homes sharing roughly the same address can have these kinds of differences in just the physical needs and make-up of the homes themselves, think of how different their personal requirements could be.

For two neighbors (or even two adult siblings living near or far away from each other) their health history can be quite different - based on genetics, lifetime events, the incidence of disease or illness, their relative health, and many other factors.

It's not surprising that people's needs vary so much - even when they live in close proximity to each other. It would be more surprising if this wasn't the case.

Therefore, we have to create individual improvement plans for each potential client we engage. They have differing physical needs and requirements. Some are just aging normally with few other complaints or issues. Some have progressive conditions that require the input of health care professionals before deciding on a course of action and proceeding with a design solution.

Even for a similar need, the approaches can be different. For someone with a mobility issue that impacts how they can get into their home, part of the design takes into account whether they are using any type of mobility assistance or device such as a cane, crutches, walker, or wheelchair. It they are not but have difficulty with a major joint such as their hip or knee, this could result in a different type of solution.

In these instances, we might suggest a ramp, an inclined or sloped walkway or changing any steps that might be present to ones with a lower riser. Part of the suggested solution is going to depend on what the client wants and likes, what their budget is, what they think others might say about the design, what the local building department has to say about it, and how it will look when completed. This obviously varies by the home, neighborhood, physical location, and client.

No two solutions are likely to be identical because of all that goes into determining what works, what is required, and what is necessary in a given situation. There might be similarities, but replicating a specific solution from job-to-job would not be expected.

Steve HoffackerCAPS, C.E.A.C., MCSP, MIRM, is a licensed Certified Aging-In-Place Specialist instructor and best-selling author of universal design books. To learn about this and other programs for aging-in-place or universal design, visit stevehoffacker.com or call 561-685-5555.