Thursday, December 8, 2016

"This Time Of Year Underscores The Need For Remodeling"

The month of December - being full of holiday celebrations, houses full of friends and relatives, and being so close to the end of the year - is not the ideal time to make major renovations in clients' homes. Nevertheless, this is the perfect time for them to realize that changes are necessary are need top be scheduled with us.

As aging-in-place professionals, we are dedicated to helping people adapt and modify their living space to make it safer and more comfortable for the foreseeable future and to allow them to remain living in the homes they love. We also are interested in them having the type of home that is accessible and enjoyable for their friends, relatives, and visitors to use.

As people invite people into their homes over the holidays - for an event or to stay for a few days - and entertain their guests, they likely are becoming aware that entrances, steps, walkways, storage locations, the kitchen, the bath, hallways, and other ares of the home are presenting significant challenges for them in how their guests use their home.

While we may have talked with them in the past about rectifying such issues in their homes, the deficiencies didn't connect with them like they are right now. It can be in several other aspects of their homes as well, such as lighting, electrical outlets, appliances, prep space in the kitchen, showering areas, seating areas, sleeping accommodations, play areas, and eating locations. We certainly can deal with these issues - especially now that they are more aware of how they are affecting how people enjoy being in, staying in, and using their home.

At this time of year, people appreciate the home they have and begin focusing on what it would take a t a future date to improve it before this time next year - to eliminate and avoid so of the crowding, storage, or general access issues they are facing now.

They realize that their home generally serves them well and that it would take a significant investment to replace the home they have now for the money they have invested in it. It would take a significant amount to duplicate or just come close to the footage and features they already have, and the homesite size likely would be much smaller. Finding a home they like in a neighborhood similar to what they enjoy now would be difficult as well. Therefore, they are committed to remaining where they are, and this helps us to design a renovation program that makes sense to them and helps them create a home that is more serviceable and functional than the way it is currently.

People also become acutely aware of storage issues at this time of years - for the huge amount of stuff that they have retained over the years and for all of the seasonal items they use to decorate their homes. Then they also can appreciate how modernizing their kitchen or hall bath, upgrading appliances, redoing the flooring, adding or replacing lighting, widening doorways and hallways, or other projects would make their home more enjoyable for their guests. This work can be discussed now but not seriously entertained until after the first of the year.

There are many visitability, accessibility, and other remodeling tasks that we can undertake. The work can be as large or as simple as our business model suggest and according to the budgetary needs of potential clients. This is a great season for enjoying it with friends and for determining how homes can be better when this time rolls around again next time.


Steve HoffackerCAPS, C.E.A.C., is a licensed Certified Aging-In-Place Specialist instructor and best-selling author of universal design books. To learn about this and other programs for aging-in-place or universal design, visit or call 561-685-5555.

Wednesday, December 7, 2016

"Effective Universal Design Relies On An Intuitive Approach"

To achieve good universal design results, an intuitive approach is needed. It can begin with more of a textbook or intellectual approach, but then a more creative or perceptive treatment is required to achieve the best outcome.

While there are guidelines and standards for design - including ADA - adhering strictly to what is prescribed or suggested might miss or overlook a more comprehensive decision.

The nice thing about residential design is that it is free from following ADA and other guidelines in terms of strictly following them or being held accountable to them. This is why they are viewed as guidelines and not requirements. Often, they are good places to start but then can give way to ideas that seem to work better for individual situations.

With universal design, the seven principles adopted and quantified by North Carolina State University's Center for Universal Design in 1997 serve as the measuring stick for what constitutes effective design, but there are no definitive prescriptions as to which design elements should and should not be employed as long as they fall in line with the essential concepts of the basic principles. Make a case for why something is or is not consistent with these main principles, and go from there.

With that in mind, I suggest using the age and use measuring stick of a first grader and an elderly grandparent to determine whether something is or isn't an appropriate universal design feature. Start with a 5, 6, or 7 year old youngster and see if they can use a particular feature - say a digital thermostat. They can reach it if it is mounted at a reasonable height - generally 48" or less above the floor. They can discern the temperature they see as individual numbers - say a 7 and 8 - even if they don't appreciate what this means in terms of general comfort. They can identify an up and down arrow or button and push it as requested by an adult in the room.

Now, take a 90-year old person - our so-called elderly grandparent. Even using a walker or wheelchair, this person - subject to enough visual acuity to be able to recognize the thermostat when they see it - can also reach it, touch it, and move the temperature setting up or down a few degrees as necessary for their personal comfort.

The digital thermostat serves both ends of the age, reach, and use spectrum and qualifies as a universal design feature or product. In the same intuitive way, other items that we want to consider using and including in the home can be measured and assessed.

We need to ask ourselves in each instance before deciding to include a feature in a particular location if it serves the young and the old, the short and the tall, the seated and the standing, the strong and less strong, and those with different abilities to reach, grasp, and hold various controls or objects. When we are satisfied that most or all people can use something, we can include it. If we discern or conclude that only certain people can use it, then we can include it if they are suitable for the people living in the home and needing to use these items on a regular basis, but we should not conclude that they are universal because they really aren't.

We can start with guidelines and standards, they we can select what to use based on what we feel really works and applies to the widest range of occupants and visitors to a given home or living space.


Steve HoffackerCAPS, C,E,A,C, is a licensed Certified Aging-In-Place Specialist instructor and best-selling author of universal design books. To learn about this and other programs for aging-in-place or universal design, visit or call 561-685-5555.

Tuesday, December 6, 2016

"Universal Design Is A Great Strategy For Use In New Construction"

Universal design is a great strategy for use in new construction. It is an intuitive approach that works well in any home - new construction or existing ones. In fact, there are few homes anywhere that can't benefit from the use and application of these principles - unless they were designed that way to begin with or have already been modified.

Universal design is not a concept that is just for homes in the United States, or for Canada, or even North America. This can be applied to homes anywhere in the world, and it is to an increasing extent.

The universal design approach accommodates a tremendous range of ages, heights, and physical abilities. For specific physical needs that might require more particular design emphasis and solutions, universal design is a great foundational approach. It provides an integral part of the overall design and construction and is a great place to begin creating effective and functional living environments.

Thus, new construction is the perfect time to incorporate these universal design techniques and idea. Whatever these modifications might add to the overall selling price, if anything, will be offset by the increased perceived value, and potential enhanced resale value and market appeal (including more sales). The proactive inclusion of them means that potential homeowners will not need to incur the costs later of having these modifications and renovations done.

The more universal design solutions, strategies, concepts, and methods that can be incorporated into the exterior and interior living environment of new construction, the more it will add to the overall safety, comfort, convenience, accessibility, and desirability of the people who are buying new homes - and the people that are invited into those homes or choose to visit the people who purchase and own those homes.

If specific wheelchair access were to be created or accommodated on the exterior of various new construction homes, or the base cabinets under sinks or cooktops removed to provide access even when when that treatment wasn't needed or requested by a particular homeowner, that might look visibly out-of-place to a casual visitor and call attention to the design.

While some potential new homeowners might want such a design incorporated into their new home, the objective is to create design solutions that don't suggest how or by whom the space is to be used.

For instance, a wall-mounted or pedestal sink in the powder room or secondary bath or a roll-under countertop or eating area on an island or peninsula would accomplish the same purpose and fit right into any design as specifically creating space that suggested how and by whom it was to be used.

Similarly, grab bars or railings lining the hallway would give an institutional look to many homes - especially when they aren't required for use by everyone. However, a chair rail (not a dowel or closet rod) that is wide enough in thickness to provide some support or capable of being grasped fits right in. 

Builders can make a huge statement by establishing thoughtful design concepts that really makes sense to people in general, promotes safety, makes something easier to use, and seems to fit into the space without calling any specific attention to the design or standing out as being there for a special reason or purpose.

[Excerpted in part from "Universal Design For Builders" by Steve Hoffacker]

Steve HoffackerCAPS, C,E,A,C, is a licensed Certified Aging-In-Place Specialist instructor and best-selling author of universal design books. To learn about this and other programs for aging-in-place or universal design, visit or call 561-685-5555.

Monday, December 5, 2016

"Procrastination Has Lots Of Followers"

If procrastination had a facebook or other social media page, it would have so many followers - possibly a record number - unless of course people never got around to connecting to it. Nevertheless, procrastination is very popular. In fact, many people would rather procrastinate than do something productive.

When we procrastinate, we never run the risk of making a mistake. We aren't criticized - at least not in the moment. We are masters of out time - while the momentary vacation lasts. We get to do whatever it is that we think will be more fun or more rewarding at the time than what we are supposed to be doing or what we know we should be doing.

When we know that we should be writing or completing a proposal because someone is depending on receiving it from us, but we are stuck or we feel like we need a little break before getting back to it, we put it off and procrastinate. maybe we're not sure where or how to begin - might as well put it off for a little while until some inspiration hits us.

Breaks can be productive - they can allow us a time to recharge or to regroup. Sometimes an issue appears differently to us after a little time away from it. In this sense, procrastination can be helpful. The issue or the problem facing us didn't magically go away while we did something us. It could appear much more manageable when we returned to it, however. On the other hand, it could seem even more challenging.

Just think about all of the activities and diversions that exist to allow us time to procrastinate and get away from the more productive things we could be doing. Surfing the internet, doing crossword puzzles and word match games, shopping online, watching old reruns on TV, watching the news - especially after we already know the headlines from reading our news updates, taking a nap, going for a walk, going shopping, and the like. Now, any of these activities done in moderation and done for the right reasons of giving us a break and letting us recharge can be helpful. It's when they are done just as an escape or to knowingly forestall or put off a project or important task that they turn into procrastination.

This is likely why procrastination has so many admirers and followers. It's easy and fun to pursue its agenda rather than to get right down to what really needs to be done.

Nevertheless, procrastination does have a productive side. Often when a deadline, project, proposal, task, or other important activity is facing us, we can break it up into little, manageable pieces and then break away for inspiration or renewed energy to then return and pursue it more diligently. In this way, procrastination can work effectively. Otherwise, it is just a little fib we tell ourselves about how we need a little time before jumping in and getting down to work.

Sometimes we have to just unfriend procrastination and get the job done while we are motivated to do it and while we are fresh. Then we can relax after the work is completed. It may be a little more challenging this way, but in the end, the job gets done and isn't hanging over us or looming in front of us.


Steve HoffackerCAPS, C,E,A,C, is a licensed Certified Aging-In-Place Specialist instructor and best-selling author of universal design books. To learn about this and other programs for aging-in-place or universal design, visit or call 561-685-5555.

Sunday, December 4, 2016

"Empowerment Is An Intransitive Verb"

Sometimes we don't act in way that we are capable of because we feel we someone to empower us or allow us to do something we are perfectly capable of doing anyway. We talk about being empowered to do something as if we are dependent upon someone giving their permission or authorizing us to act in a certain capacity. That simply is not the way it needs to happen.

Of course, we can say that someone specifically empowered us to do something by specifically granting us permission - as if it was theirs to give - but that does not need play out in this way. Generally, we might seek someone's permission as a courtesy, but they cannot empower us.

Empowerment comes from the inside. It is a trait within us. We feel empowered and emboldened. No one grants us this power. No one endows us. No one touches us on the shoulder with a sword as if knighting us. If we don't feel so led or directed, all of the commands in the world to seize power and use it won't matter.

So many people feel that someone has to grant them the power to be bold or that they need to receive and be granted an invitation to act boldly. Quite the opposite is true. To be empowered, just decide that this is an area in which we want to exert ourselves and exercise some responsibility, if not authority, and then act to make it happen.

Empowerment is nothing more than acting in a responsible way to accomplish or take on something we feel capable of doing. If we feel that something is beyond us, we would not feel any power to take it on. That's how it works. Again, if someone told us that we could do something - a physical feat perhaps - and we really didn't think this was possible, we would not feel any empowerment. It's not inwardly directed act us from the outside, it's outwardly projected by us toward what we are undertaking. That's empowerment.

In a word, empowerment is taken. It is assumed. It is not granted or conferred.

When we enter someone's home to do an evaluation or assessment, we don't need for them to allow us to get to work. We don't take our direction from them except as it relates to defining areas of concern. We don't need them to enable us to use our expertise. We already have that. Now, we just need to let it come forth and use it for their overall benefit in looking at their home and making reasonable recommendations about what would make it better and more enjoyable for them.

To complete a renovation project, we rely on our expertise and our level of confidence - that earned through study, practice, and execution. We are not relying on the homeowner empowering us - in fact they really can't do this. 

Empowerment is intransitive - it can't be conveyed to anyone or anything. It has no outward source. It comes from the inside. it is assumed or adopted. We just decide that we feel competent to do an activity and seize the power or ability that is required to make it happen.


Steve HoffackerCAPS, C,E,A,C, is a licensed Certified Aging-In-Place Specialist instructor and best-selling author of universal design books. To learn about this and other programs for aging-in-place or universal design, visit or call 561-685-5555.

Saturday, December 3, 2016

"We Need To Sell People What They Want, Not What We Want"

So often in sales - whether retail, direct sales, big-ticket items, route sales, and other types of selling situations - the salesperson has an agenda. It might be driven by the company - what they need to sell to improve their bottom line, to reduce inventory, to prepare for a new shipment that is on its way, to move from one season to the next, or something else they desire to do. It may have little to do with what people want, need, or are requesting.

Sometimes it is driven or directed by the salesperson - there is a bonus or spiff attached to selling a certain item or achieving a certain size order, there is a sales quota or sales contest where numbers need to be meet, it means keeping their position or receiving an advancement, or it figures into a company recognition program.

There may be telltale signs that either of these is the case in the language that is used by the salesperson during the sales presentation, the relative aggressiveness that is displayed by the salesperson, and the general lack of concern about what the customer really wants or is interested in having.

This is where the selling profession takes a big hit. This is akin to the classic "used-car salesman" approach where the salesperson comes on stronger than they need to, they don't let up in their attempt to make a sale, and they don't take "no" for an answer very gracefully. They can get downright sullen or nasty when they don't sell what they intend - even if the customer doesn't seem to want it - because it is seen as a battle of wills. They are wagering that their company's position or their personal charisma or sales background is stronger than the customer's ability to know what they want or to resist such pressure tactics. Many times that is the case.

In the aging-in-place business, we must be responsive to our customer base. We have to be customer -focused and only interested in providing solutions that are going to make their lives easier and more comfortable. Of course, there are going to be differing ways of achieving a result that might be indicated, and we might have a a preferred way of approaching a situation. If the client agrees with our approach, that's great, but as long as what they want is going to solve their issue or go a long way toward alleviating it, it is within their budget amount, and it contributes to their overall safety, we should feel good about helping them with it - even if isn't our first or preferred choice for a solution.

There is nothing to be gained except a little short-term income from making a sale that doesn't benefit the client or isn't what they want. We are there to serve them, and it's their money or that of an insurance company, family members, or granting agency, so we need to respect that investment also.

We know that we can make a sale. That should never be the question or issue. The one that counts is whether we can show and sell the client something that will help them remain in their home longer and make them safer and happier in the process? When we can do this, we will have succeeded.


Steve HoffackerCAPS, C,E,A,C, is a licensed Certified Aging-In-Place Specialist instructor and best-selling author of universal design books. To learn about this and other programs for aging-in-place or universal design, visit or call 561-685-5555.

Friday, December 2, 2016

"This Is A Great Time For Reflection And Adjustment"

The number of days remaining in 2016 are few. Soon, we will only be able to talk about 2016 in the past tense and not the present one. Before this year is gone, and while the events that have transpired over the past few weeks and months are still relatively fresh in our memory, we need to assess where we are, how we got here, and where we are going.

This process is called reflection or evaluation. Reflections are interesting. A mirror provides a reflection, but it only reveals what we see. The mirror likely is reflecting what is in front of it constantly, but we are unaware of it unless we are standing where we can see what it shows. Similarly, a calm lake can reflect - with mirror-like precision - the scenery around it and even the clouds but only if we are there to appreciate it and only so long as it remains calm. If the water is disturbed, the quality of what it reflects suffers.

As we look back on where we have been over the past several months, we have to be still and really take it all in. A hasty review or a quick decision to continue doing as we have or to abruptly adjust our course may not be wise. After the proper reflection, we may decide that we want to make some changes in our business, in our direction, in our business model, in our pricing, or other aspects of what we offer, but that requires careful review and consideration and not a reflexive or impulsive response.

Just as we do when we look into a mirror, we need to stand squarely in front of our business and take a good look. This is not the time just to take a quick look to see if our hair is combed. This is the time to look for details. What do we see? What do we like? What seems out of place? What had we not noticed before that not seems apparent?

This is the type of reflection we need - a self study. No one is requiring this of us. It's something we want to do to be even better and more effective for the months ahead. If there is something missing that we notice as we look into our mirror, how so we add or fix it? If our image isn't quite what we thought it was or as we imagined it to be, how can we begin to improve it?

Reflection is a great exercise that we should do periodically throughout the year, but as the year is drawing to a close and as our work load may be slowing a little with the holidays approaching, this seems the perfect time to carve out some time to take a good look at where we are - and where we want to be.

As we look into that mirror, are we seeing what we thought we would see, or do we need to tweak a few things? Is it time for a realignment her and there?

Reflection should be a positive time approached with the idea that we can improve and grow our business. Maybe it's just a matter of recognizing all of the good things we already are doing and deciding how to continue doing them and to accent them in our marketing. Maybe there are some areas where we really do want to make some serious adjustments.

Let's be objective, but let's be kind to ourselves also. We made it this far. let's figure out how to keep it going and to be as effective or even more so in the coming year.


Steve HoffackerCAPS, C,E,A,C, is a licensed Certified Aging-In-Place Specialist instructor and best-selling author of universal design books. To learn about this and other programs for aging-in-place or universal design, visit or call 561-685-5555.

Thursday, December 1, 2016

"Distractions Happen More As We Get Older"

Distractions are a part of life. We have so many things going on around us vying for our attention - signals of various types being sent our way that we have to sort through and decide which ones to pursue and which to ignore. We see, hear, taste, touch, and smell things going on around us. Over a lifetime, we will have experienced a very large number of such messages and images.

When we are selling our products, services, or solutions to someone, one of the largest challenges we face is getting our potential client or customer to concentrate on what we are attempting to present to them and to focus on what we have to share with them. Whether they contact us or it's us doing the initiating, there is a perceived need for the product or service that we offer, and we need for them to seriously consider what we are presenting so we can determine if we can offer a real solution for what they need and they can evaluate how well what we provide can solve their issues. Of course the price is a large determining factor in any potential sale.

In terms of aging-in-place solutions that we might be presenting and discussing with a potential client or customer, the size of the job, the amount of disruption to their home and their daily schedule that might be required, the length of time needed or anticipated to complete the project, the number of other people in their home that might be impacted by the work, the timing of when to start and long to complete it, and similar factors need to be considered and justified to the satisfaction of the customer before there is any agreement reached on undertaking the project.

When we are relatively young, we have many things that we think are important to us and ones that occupy our minds - various hobbies, interests, school work, sports, and other activities. As we get older, we have so many additional life experiences that are a part of our memory. While we don't focus on all of the various events that have transpired in our lives - some good and some not - they all have made their mark on what we remember and how we approach and filter other events or information we encounter.

As we meet and talk with older individuals about changes that we can help them with in their homes, they are considering our suggestions and our offer to help based on other experiences they have had in their lifetimes that might be related to what we are discussing - good or not so good experiences with remodeling or working with contractors in the past, for instance.

Sometimes, it's just hard for them to concentrate on what we are presenting because a competing thought will enter their mind, or they will see or hear something unrelated to our conversation that will divert their attention to something from their past. They will unintentionally tune out what we are discussing with them because the distraction has taken over and turned their attention away from our discussion. Physically they are still present, but their mind is focused on something else.

This type of mental distraction or lack of focus is not limited to seniors. it's just that with the older population they have more life experiences and events stored in their memory that can be triggered by something we are showing or discussing with them, something on TV, something going on outside that they notice, or a fleeting thought.

We need to keep this in mind as we are selling and make sure that we maintain their attention and interest level as much as possible and constantly be looking for signs that they are straying from out conversation.


Steve HoffackerCAPS, C,E,A,C, is a licensed Certified Aging-In-Place Specialist instructor and best-selling author of universal design books. To learn about this and other programs for aging-in-place or universal design, visit or call 561-685-5555.

Wednesday, November 30, 2016

"Does Our Vision Need Corrected For 2017?"

Those of us who have ever had an eye or vision test know that we sit in a chair and are asked to identify a series of letters or shapes - or both - from a distance away, and then the examining doctor or technician makes a determination of the strength of our vision and recommends possible corrective action, depending on how well or poorly we did.

For our business, it would be nice if it were this simple - having someone look over our shoulder, so to speak, and determine if what we wanted to do was in sharp focus or if it needed some corrective lenses to bring it into focus.

Many of us may have a vision for what we want to do with our CAPS training and how we want to apply it. There might be a direct application right now in our current business or profession, or perhaps we took the training with the aim of starting our own consulting, modifications, or assessments business in the next year or so.

Wherever we fit in this continuum, it's time to get our vision checked to see if we are still on target withe where we want to be or anything has changed that might affect our vision and how we want to pursue designing and running our business.

The vision that we have may have been years in the making - carefully thinking about how we wanted to offer a service for people who needed help to modify their homes so they could remain living in them safely. On the other hand, this could be a more recent idea. In either case, the health or experiences of close friends or family members may have led to our vision about what to do and how to implement it.

As we prepare for the start of a new year, this is a great time to examine and evaluate the vision we have for our business - whether it's one we already have started or one that is just on the drawing board.

On the one hand, it's easy enough to start a business, notwithstanding the financial aspects of being able to produce sufficient revenue to remain viable, but without the vision, there will not be the level of passion and commitment necessary to launch or sustain the business. While it might do well initially, it won't have the staying power to attract new customers or to motivate us or excite those associated with our business (potential clients and strategic partners).

It is the vision that fuels and propels our business. It provides the passion to be creative, to persist, to innovate, and to reach out to invite and include others who can help implement our vision as well as those who will benefit from having our services in their homes. We must be clear about what we want to do. Our time is important, and the people we want to help can't afford to have us spinning our wheels without a clear idea of what we want to accomplish.

This is the perfect time to get our business vision checked and determine if we are seeing clearly or if we need some corrective action to bring things back into focus so we can be more effective and productive.


Steve HoffackerCAPS, C,E,A,C, is a licensed Certified Aging-In-Place Specialist instructor and best-selling author of universal design books. To learn about this and other programs for aging-in-place or universal design, visit or call 561-685-5555.

Tuesday, November 29, 2016

"Doors Can Close People Out Or Let Them In"

All of us are familiar with doors. Every home, office, garage, room, car, or most anything else we enter has a door or at least a doorway into it. Doors represent the gateway or passage into a space. They also can be a barrier.

Doors can be an obstacle or hurdle to safe and easy entrance in a space or allow convenient passage and entry. As aging-in-place professionals, we need to be aware of the challenges that doorways represent to people and be ready to suggest convenient alternatives that allow them to use their living space better.

Doors and doorways clearly represent an entry point into a space, and yet they pose a potential challenge for people trying to do just that. When doorways are too small to allow reasonable access or passage, they defeat their function. They must accommodate the average person. Therefore, no doorway that is designed for someone to pass through it should be less than 36" or 3' wide.

If we use the ADA example of 32" of clear space for a wheelchair to pass through (not allowing for wider, bariatric wheelchairs), a 36" wide is the minimum necessary. In many cases this is not even wide enough so we need to use double doors (two 30" or 2-6 doors for a 5' opening or two 36" or 3-0 doors to create a 6' passageway). There are other possibilities also.

Pocket doors are often shortchanged because of personal experiences with them in the past; however, the mounting hardware is better now than in the past. Also, using a solid core door allows the door to hang straighter, to glide truer, and to be less susceptible to twisting and warping than hollow core doors. With a pocket door there is no stop to reduce the size of the opening. As for the sometimes hard-to-use lock set, don't worry. Just let the door be locked or unlocked as the individual users desire. In fact, an unlocked bathroom door is desirable to a locked one when emergency access is required.

A barn door (a sliding door suspended from a wall-mounted track that is either exposed or encased) is quite popular for covering large door openings. A single door can slide across an opening of as much as 8' or two smaller doors can be used for the opening - coming in from each side. The doors can be solid or have glass panels (clear, patterned, or frosted) in them.

A cased or arched opening is another alternative that can be used - especially when no physical door needs to be present. The opening frames the space and separate one room, area, or use in the home from another (foyer to living room or living room to dining area, for instance). These openings can be 10-12' or even larger.

There are so many options for separating rooms or the access to them. Often a hinged door - providing it is wide enough, swings the correct way to allow safe passage, and opens into or away from the room being entered - is the answer. Sometimes it is not, and then there are many other possibilities, including some that were not mentioned here.

We just need to remember that doors and doorways are designed and created to allow passage for the people they are serving. When they restrict it they are counterproductive, and we need to find better alternatives.


Steve HoffackerCAPS, C.E.A.C,.is a licensed Certified Aging-In-Place Specialist instructor and best-selling author of universal design books. To learn about this and other programs for aging-in-place or universal design, visit or call 561-685-5555.